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zipForm error Invalid Credentials DocuSign Support Center >> A virtual card can be used for online purchases by entering the virtual card information when checking out. In this scenario its advised to reset the end users password. as follows: zipForm error Invalid Credentials DocuSign Support Center from support.docusign.com You can add your virtual card to your mobile wallet for use at. The invalid credentials message only occurs if the wrong credentials are at place. This help content information general help center experience.